User privacy is of paramount importance to Wefast India Private Limited (“Borzo India”). Borzo India has developed this “Privacy Policy” which covers how Borzo India collects, uses, discloses, and stores User information. Users are advised to familiarise themselves with Borzo India’s privacy practices.
By the mere use of the Borzo App or Site. User expressly consents to Borzo India’s use and disclosure of User’s Personal Information in accordance with this Privacy Policy. This Privacy Policy shall be deemed to be incorporated into the Terms & Conditions (“Terms”), published here, and shall be read in addition to the Terms. In the event of any inconsistency or ambiguity arising between the Terms and the terms of this Privacy Policy, the provisions of this Privacy Policy to the extent of such inconsistency or ambiguity, shall prevail.
Users shall also be bound by Third Party Privacy Policies (as defined below) as may be applicable from time to time.
This Privacy Policy (as amended, modified, or restated from time to time) read with Third Party Privacy Policies shall be applicable to the User and constitute a binding arrangement between Borzo India and the User. If Borzo India makes significant changes in the way the User’s information is treated, or to the Privacy Policy, Borzo India will provide notice through the App, or Site, or by some other means, such as email. User’s continued use of the Borzo Services after such notice constitutes User’s consent to the changes. Borzo India encourages the User to periodically review the Privacy Policy for latest information on Borzo India’s privacy practices.
For the purpose of this Privacy Policy, where the context so requires, the term:

(i) “Applications”/ “App” or “Borzo App” means the computer applications accessible from a Device and enabling access to Borzo Services and shall include web-site, mobile applications named Borzo India for Android and iOS.

(ii) “Applicable Law” shall include all laws, statutes, ordinance, regulations, guidelines, policies, and other pronouncements having the effect of law of all or any applicable jurisdictions by state, municipality, court, tribunal, government, ministry, department, commission, arbitrator or board or such other body which has the force of law within the territory of India.

(iii) “Borzo Services” mean Borzo India on-demand lead generation and related services that enable the Client to seek and receive on-demand requests for Courier Services from the Courier; such Borzo Services include access to Borzo App/Site and Borzo’s software, payment services, and related support services systems, as may be updated or modified from time to time.

(iv) “Client” means an end Client, the adult individual, or the corporate entity represented by a duly authorized individual, authorized by Borzo India to use Borzo Services for the purpose of obtaining Courier Services.

(v) “Content” shall include without limitation, data, text, written posts, comments, software, scripts, interactive features generated, graphics, images, photos, documents, audio, video, location, data, nearby places and all other forms of information or data;

(vi) “Courier” means the independent person registered in the Courier App, seeking for rendering the Courier Services.

(vii) “Courier App” means the mobile application provided by Borzo India that enables Courier to access Borzo Services for the purpose of seeking, receiving, and fulfilling on-demand requests for Courier Services by the Client, as may be updated, or modified from time to time.

(viii) “Courier Services” means provision of courier delivery services to the Client via Borzo Services in the Territory.

(ix) “Device” means the Client’s or the Courier’s Device, through which the Client or the Courier will access Borzo Services; means a mobile device, computer/laptop owned or any other device owned or controlled by the Client or by the Courier: (a) that meets the specifications for mobile devices as set forth at and (b) on which the App has been installed as authorized by Borzo India for the purpose of obtaining Courier Services or providing the Courier Services that can allow the Client and to the Courier to have access to website of Borzo India i.e.,

(x) “Personal Information” shall have the meaning ascribed to it in Sub – Clause 2.1 of this Privacy Policy;

(xi) “Site” means, providing access to Borzo Services.

(xii) “Territory” means India in which the Client can request for delivery of goods.

(xiii) “Third Party Privacy Policies” shall mean this Privacy Policy (as amended, modified or restated from time to time) read with the privacy policies of TSPs (as defined below);

(xiv) “TSPs” shall mean, third party service providers, as applicable, whose services are used in addition to or in conjunction with the Borzo Services;

(xv) “User Content” shall mean any Content that the User saves, submits, posts, displays, uploads, shares, transmits through the Borzo Services, including but not limited to, images, photos, documents and contact details saved therein by the User, profile information, and any other Content or information that User stores or makes available on the Site or App; and

(xvi) “User” means any person who accepts this Privacy Policy and Borzo India’s Terms.
All other capitalised terms as used in this Privacy Policy shall have the meaning so assigned to them in the Terms.
1.1. By accessing, registering, browsing, uploading, posting, or otherwise using Borzo Services or otherwise providing information on the Site/App/Сourier App, User agrees that their Personal Information (as defined below) shall be handled in accordance with this Privacy Policy.

1.2. By impliedly or expressly accepting this Privacy Policy, the User also agrees to have read and be bound by and accepts:

1.2.1. all of Borzo India's policies (including but not limited to Terms as amended from time to time);
1.2.2. any plan limits, product disclaimers or other restrictions presented to User on the Site/App/Сourier App; and
1.2.3. any applicable Third Party Privacy Policies.

1.3. User acknowledges and agrees to the collection, retention, and use of the information the User discloses to Borzo India in accordance with this Privacy Policy, including but not limited to User's consent for sharing User information as per this Privacy Policy.

1.4. User also acknowledges and agrees that with respect to certain activities, the collection, transfer, storage, and processing of User information may be undertaken by trusted third party partners or affiliates or agents of Borzo India such as credit card processors, insurance companies, web hosting providers, communication services, and web analytic providers, to help facilitate Borzo India in providing certain functions.

1.5. Unless stated otherwise, this Privacy Policy applies to all information that is disclosed by the User on the Site/App/Сourier App (hereinafter “Platform").
2.Collection and use of Personal Information
2.1. Borzo India may collect and use, information that can be used to identify or contact a Person (“Personal Information"), including but not limited to Personal Information as enumerated below:

2.1.1. When the User browses or accesses the Platform directly, Borzo India collects information from the User, including but not limited to Personal Information. For instance, when User requests for information on the Platform, submits or uploads information or Content on the Platform, seeks to register on the Platform, Borzo India collects information which may include where permitted by Applicable Law, the following Personal Information:

(i) name;
(ii) email;
(iii) telephone number;
(iv) postal address;
(v) profile picture;
(vi) payment method;
(vii) items requested for Borzo Services; and
(viii) other information chosen to be provided by the User.

2.1.2. Information automatically collected

In compliance with Applicable Law in order for the User to access and use the Borzo Services, information which may be collected by Borzo India (or third parties acting on its behalf) by automated means includes:

(i) Location Information: When User uses the Borzo Services, Borzo India collects precise location data about the delivery of goods from the Platform entered into by the User. If the User permits Borzo India to access location services through the permission system used by the User's mobile operating system, Borzo India may also collect the precise location of the Device when the Platform is running in the foreground or background. Borzo India may also derive the approximate location of the Device's IP address.
(ii) Contacts Information: If the User permits the Platform to access the address book on the Device through the permission system on the User's mobile operating system, Borzo India may access and store names and contact information from the User's address book to facilitate social interactions through the Borzo Services and for other purposes described in this Privacy Policy or at the time of consent or collection.
(iii) Transaction Information: Borzo India collects transaction details related to the use of Borzo Services, including the type of service requested, date and time the Borzo Services were provided, amounts charged, distance of delivery and other related transaction details.
(iv) Usage and Preference Information: Borzo India collects information about how the User and Platform visitors interact with the Borzo Services, preferences expressed, and settings chosen. In some cases, Borzo India does this through the use of cookies, pixel tags and similar technologies that create and maintain unique identifiers.
(v) Device Information: Borzo India may collect information about the User's Device, including for example, the hardware model, operating system and version, software and file names and various, preferred language, unique device identifier, advertising identifiers, serial number, device motion information and mobile network information.
(vi) Call and SMS Data: Borzo Services facilitate communications between Users. In connection with facilitating the Borzo Services, Borzo India receives call data, including the date and time of the call or SMS message, the Users' phone numbers, and the content of the SMS message.
(vii) Log Information: When the User interacts with Borzo India to avail Borzo Services, Borzo India collects server logs, which may include information like Device IP address, access dates and times, App features or pages viewed, App crashes and other system activity, type of browser and third party site or service the User was using before interacting with Borzo Services.

2.1.3. Information collected from other sources

Borzo India may also receive information from other sources and combine that with the information collected through the Borzo Services. For example:

(i) If User chooses to link, create, or log in to User's account on the Platform with a payment provider (for example, Google Wallet) or social media service (for example, Facebook) or if you engage with a separate app or website that uses Borzo India's API (or whose API Borzo India uses), Borzo India may receive information about the User or User's connections from that website or app.

(ii) When User requests on demand services, Borzo India's Couriers may provide Borzo India with a User rating after providing Borzo Services to the Client.

(iii) If User also interacts with Borzo Services in another capacity, for instance as user of other apps Borzo India provides, Borzo India may combine or associate that information with information Borzo India has collected from the User in their capacity as User.
3.Sensitive Personal Information
3.1. “Sensitive Personal Information" refers to Personal Information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

3.2. Borzo India does not require / collect / process Sensitive Personal Information of the User.
4.Manner of dealing with Personal Information
4.1. Personal Information submitted to the Platform will be used for the purposes specified in this Privacy Policy or on the Platform.

4.2. Borzo India may use the Personal Information collected from the User to:

(i) provide, maintain, and improve Borzo Services, including, for example, to facilitate payments, facilitate insurance provision to the Courier by TSP, send receipts, provide products and services requested by the User (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate Users, and send product updates and administrative messages;

(ii) perform internal operations, including, for example, to prevent fraud and abuse of Borzo Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends;

(iii) send or facilitate communications (i) between Client and the Courier; (ii) between the Courier and a contact of Client to whom the Client wishes to deliver the goods; and (iii) between Client and contact of the Client whom the Client wishes to deliver the goods at Client's direction in connection with the use of certain features, such as expected date and time of delivery of goods, name and details of the Courier who will be providing Borzo Services;

(iv) send the User communications which Borzo India thinks will be of interest to the User, including information about products, services, promotions, news, and events of Borzo India and other companies, where permissible and according to local applicable laws, and to process contest, sweepstake, or other promotion entries and fulfil any related awards; and

(v) personalise and improve Borzo Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

4.3. Borzo India uses the User's usage data (“Usage Data") to help diagnose problems with and maintain computer servers, to manage the Platform, and to enhance the Platform and Borzo Services based on the usage pattern data received.

4.4. Borzo India may generate reports and analysis based on the Usage Data for internal analysis, monitored and marketing solutions.

4.5. Borzo India may provide Usage Data to third parties, but when it does so, it does not provide personally – identifying information without User's permission.
5.Cookies and Other Technologies
5.1. Borzo India uses data collection services such as “cookies" on the Platform to help analyse the Borzo India Platform flow, measure promotional effectiveness, and promote trust and safety. Borzo India offers certain features that are only available through the use of a “cookie". Borzo India also offers cookies to allow the User to enter its password less frequently during a session. Cookies can also help Borzo India to provide information that is targeted to the User's interests. Most cookies are “session cookies", meaning that they are automatically deleted from the User's hard drive at the end of a session. Users are always free to decline Borzo India cookies if the User's browser permits, although in that case the User may not be able to use certain features on the Platform and the User may be required to re-enter its password more frequently during a session. A “cookie" is a small piece of information stored by a web server on a web browser, so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given User. Borzo India places both permanent and temporary cookies in User's computer hard drive. The cookies do not contain any of User's personally identifiable information.

5.2. When Users register themselves on the Platform, Borzo India creates User's account, assigning a personal identification number, this personal identification number is then sent back to User's hard drive in the form of a “cookie", which is a small bit of code. This code is unique to each User. It enables seamless travel across the Platform, allowing User to use the Platform without having to enter its password frequently or fill out registration forms with information User has already provided.
6.Potential Disclosure
6.1. Sharing of Personal Information

6.1.1. Borzo India may share User's Personal Information with:

(i) The Couriers to enable them to provide the Courier Services. For example, Borzo India may share the Client's name, average Client rating given by other Couriers, and pick up and delivery locations of goods / parcels with the Couriers;
(ii) general public if the User submits content on a public forum, such as blog comments, social media posts, or other features of Borzo Services that are viewable by the general public; and
(iii) third parties with whom the User chooses to let Borzo India share information, for example, other apps or websites that integrate with Borzo India's API or Borzo Services or those with API or Service which are integrated by Borzo India;
(iv) third parties with whom the Courier chooses to let Borzo India share information, including Clients, insurance agents and insurers.

6.2. Other Important Sharing

6.2.1. Borzo India may share User's Information with:

(i) Borzo India's subsidiaries and affiliated entities that provide services or conduct data processing on behalf of Borzo India or for data centralisation and / or logistics purposes;
(ii) vendors, consultants, marketing partners, insurance service providers, communication service providers, and other service providers who need access to such information to carry out work on behalf of Borzo India or to enter further to the agreement with the Couriers individually;
(iii) in response to a request for information, by a competent authority, summons, court orders or other legal or quasi – judicial processes if Borzo India believes that disclosure is in accordance with or is otherwise required by, any applicable law, regulation, or legal process;
(iv) law enforcement officials, government authorities, or other third parties if Borzo India believes the User's actions are inconsistent with the Terms, Privacy Policy or any other policies of Borzo India to protect the rights, property or safety of Borzo India or others;
(v) respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of the User or the general public;
(vi) in connection with, or during negotiations of any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of Borzo India's business by or into another company;
(vii) if Borzo India otherwise notifies the User and User consents to the sharing; and
(viii) in an aggregated and / or anonymised form which cannot reasonably be used to identify the User.

6.3. Borzo India may share Personal Information with its affiliates and authorised agents, representatives, auditors, and advisors to help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of Borzo Services; and to facilitate joint or co-branded services that the User requests where such services are provided by more than one corporate entity. Those entities and affiliates may not market to the User as a result of such sharing unless the User explicitly opts-in.

6.4. Borzo India may share User's Personal Information with third parties in order to conduct a basic verification of information provided by the User. Where User is a Courier, Borzo India will share such Personal Information with the Client.
7.Contact Information
7.1. Borzo India may also seek permission for the Platform's collection and syncing of contact information from the User's Device per the permission system used by the operating system of the Device. If the User initially permits the collection of this information, iOS Users can later disable it by changing the contacts setting on their Device. The Android platform does not provide such a setting.
8.Termination of Account and retention of data provided by the User
81.1. Personal Information of the User will not be retained on the Platform and Borzo India will delete the same once the Account is deleted by the User.

8.2. Notwithstanding anything contained herein, information submitted by the User shall be retained by Borzo India under the following circumstances:

8.2.1. to the extent as may be required under Applicable Law;

8.2.2. Borzo India may retain User's Personal Information as may be relevant for any ongoing or prospective legal proceedings; and

8.2.3. in the exercise of lawful rights which includes without limitation providing information to third parties for the purposes of prevention and reducing of credit risk.
9.Access and updation of Personal Information
9.1. As a registered User, User's Personal Information can be viewed through User's Account which is protected by a password.

9.2. User represents and warrants that any and all information, including but not limited to Personal Information is absolutely correct and complete in all aspects and does not belong to another person. User further undertakes to immediately update any change or variation in User's Personal Information on the Platform by sending Borzo India a request in writing to Borzo India to rectify or update User's account. Once User communicates the request to Borzo India, User agrees to comply with the instructions and information requests as may be provided/communicated by Borzo India.

9.3. The update shall be effective from future transactions and shall not be valid for ongoing transaction under process. Update may result in increase in price. The Personal Information should not be changed without intimation.
10.Protection of Personal Information
10.1. User's Personal Information is never shared outside Borzo India without User permission, except under conditions explained above. Within Borzo India, Personal Information is stored in password-controlled servers with limited access to the members and other personnel or consultants on a need-to-know basis.

10.2. Borzo India employs security measures to protect User's information both online and offline from access by unauthorized persons and against unlawful processing, accidental loss, destruction, and damage.

10.3. Borzo India's service providers and agents are contractually bound to maintain the confidentiality of Personal Information and may not use the information for any unauthorised purpose.

10.4. Borzo India ensures that all financial transactions undertaken through the Platform are protected by encrypted technology.

10.5. The User acknowledges that despite deployment of secure measures for protection of the User's information on the Platform, exchange and transmission of information online comes with inherent security risks and Borzo India makes no guarantee with regard to the safety of such transmission of User information through the Platform.
11.Third – Party Sites, Services and Third – Party Privacy Policies
11.1. The Platform may contain components of services provided by TSPs and/or may contain links to the programming interface of the TSPs. Towards the same, information, including but not limited to Personal Information may be provided by User or be collected by such TSPs. This Privacy Policy shall not be applicable to any information exchanged between the User and the third parties. Towards such information exchange, User shall be bound by the privacy policies of such third parties. To the extent applicable and the privacy policies of such third parties shall be deemed to be incorporated herein.

11.2. Borzo Services may integrate with social sharing features and other related tools which let the User share actions the User takes on Borzo Services and other apps, sites, or media, and vice versa. User's use of such features enables the sharing of Personal Information with User's friends or the public, depending on the settings User establishes with the social sharing service. Users are requested to refer to the privacy policies of those social sharing services for more information about how they handle the data provided by the User or shared through them.

11.3. In the event the User accesses and/or uses any third-party websites, links to which may be contained in the Platform, User is aware that such linked websites shall be governed by the privacy policies of those third parties. Borzo India shall not be responsible for the information practices of such third parties.
12.1. By using the Platform and/or by providing its information, the User consents to the collection, retention and use of the information User discloses on the Platform in accordance with this Privacy Policy, including but not limited to User's consent for sharing User information as per this Privacy Policy.

12.2. User also acknowledges that with respect to certain activities, the collection, transfer storage, and processing of User information may be undertaken by trusted third party vendors or agents of Borzo India such as credit card processors, web hosting providers, communication services, insurance companies, and web analytic providers, to help facilitate Borzo India in providing certain functions.

12.3. This Privacy Policy is subject to change at any time without notice. To make sure the Users are aware of changes, if any, Users are advised to review this Privacy Policy periodically.

12.4. By visiting the Platform, Users agree to be bound by the terms and conditions of this Privacy Policy. Users are advised to not use or access the Platform if they do not agree with the terms and conditions of this Privacy Policy.

12.5. Unless stated otherwise, this Privacy Policy applies to all information that Borzo India has about the User and User's account.

12.6. If Borzo India decides to change the Privacy Policy, Borzo India will post those changes on this page so that the Users are always aware of what information Borzo India collects, how Borzo India uses it, and under what circumstances Borzo India discloses it.
13.Opt – Out
13.1. From time to time, Borzo India may communicate with Users who subscribe to its Services via email or text message. Borzo India provides to the Users the opportunity to exercise an opt-out choice if they do not want to receive non-essential communication from Borzo India, such as emails or updates from Borzo India regarding new services offered on the Platform or if Users do not want Borzo India to share their Personal Information with third parties. The opt-out choice may be exercised by contacting Borzo India at [email protected] Borzo India will process User's unsubscribe request as soon as possible and in some circumstances, Users may receive a few more emails until the unsubscribe request is processed.

13.2. Where applicable, User shall have the right to obtain from Borzo India, a confirmation whether or not User's Personal Information is being processed for non – transaction -based purposes.

13.3. If the Users want to remove their contact information from the Platform or withdraw all consents given by them to Borzo India, then they can do so by writing to [email protected].
14.1. The Platform may contain links to other websites belonging to third parties. Please make sure when the User leaves the Platform, the User reads the privacy policy of such website, as this Privacy Policy applies solely to information collected on the Platform.

14.2. Borzo India may allow others to provide audience measurement and analytics services for Borzo India, to serve advertisements on behalf of Borzo India across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify User's Device when User visits the Platform and uses Borzo Services, as well as when the User visits other online sites and services.
15.Changes to the Privacy Policy
This Privacy Policy is subject to change, and any changes to this Privacy Policy will be posted on the Website so that the Users are always aware of what information Borzo India collects, how Borzo India uses it, and under what circumstances Borzo India discloses it. All information submitted through the Platform to Borzo India is subject to the terms and conditions of this Privacy Policy, as amended. Users' continued use of the Platform and, the continued participation will indicate their agreement to such changes.
16.Grievance Officer
16.1. In accordance with Information Technology Act, 2000 and rules made thereunder, Consumer Protection Act 2019 and Consumer Protection (E-Commerce) Rules, 2020, the name, contact details and designation of the Grievance Officer are provided below:
Name: Nelson Rodrigues
Designation: Grievance Officer
Email: [email protected]
Contact Number: 865 705 6821
Timings: within 48 hours of the issue's receipt and redress the same within 1 month of the date of receipt of the grievance.

16.2. In the event of any complaint or any issue raised by the User, the same shall be acknowledged and redressed by the Grievance Officer within the timelines specified under applicable laws.

16.3. All words and expressions used herein and not defined, but defined in the Information Technology Act, 2000 and/or the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 shall have the meanings respectively assigned to them thereunder.