Contacts and reviews
Contact details and various reviews about the company Borzo
I'm highly impressed with the courier delivery service. They not only delivered my package promptly but also kept me informed throughout the process. Their customer service is exceptional.
Aditya Aditya
The Borzo service is nothing short of excellent. Their punctuality and attentive customer service are commendable. I'll be recommending them to friends and family.
Soumya Ranjan SRB
Sending packages late at night used to be a hassle, but not anymore thanks to Borzo. Their 24x7 availability is a game-changer for businesses like mine. The insurance coverage is an added bonus!
Sahil Choudhary
I'm grateful for the peace of mind Borzo Courier Service offers. Their insurance coverage is a valuable addition to their already impressive service
TANAY Daunderiya
WeFast is too good in their service.. the delivery is as quick . Customer support is very good too when any issue arises . I will continue using it to deliver my products.
Seema Deswal
I trust Borzo with my time-sensitive shipments. They've never let me down, and their speed is unmatched.
Anish Yadav
Contact Details & Customer Service
Head office address:
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For new tie-ups or any sales query, please write to us on [email protected]
For complaints, escalations and support on existing orders, please chat with us.
Our customer support is open from 9am to 9pm.
Get your courier job questions answered: Borzo app FAQ
If your delivery hasn’t arrived on time, check its status in your personal account. You can track your order live on the map to see where the courier is.
If the courier doesn’t appear to be moving or hasn’t started the delivery, try calling or messaging them directly. Their contact details are available on the order page.
If the issue persists, contact support via the in-app chat, and we’ll help you locate your order or assign a new courier.
If the courier doesn’t appear to be moving or hasn’t started the delivery, try calling or messaging them directly. Their contact details are available on the order page.
If the issue persists, contact support via the in-app chat, and we’ll help you locate your order or assign a new courier.
Go to the tracking page and enter your order number. You can also track your delivery live on the map in the app.
You can find your rider’s contact details on the order page. Try calling or texting them directly. If they don’t respond within 15 minutes, contact support via the in-app chat, and we’ll help you as soon as possible.
If your parcel is lost, please contact support immediately via the in-app chat, and we’ll help locate it.
If your package can’t be found or arrives damaged, reach out to support in the app so we can start resolving the issue.
Make sure you entered the correct declared value when placing your order, as this amount determines the compensation under the Terms of Use.
The maximum compensation is ₹ 50,000, and you may be asked to provide receipts to verify the parcel’s value.
If your package can’t be found or arrives damaged, reach out to support in the app so we can start resolving the issue.
Make sure you entered the correct declared value when placing your order, as this amount determines the compensation under the Terms of Use.
The maximum compensation is ₹ 50,000, and you may be asked to provide receipts to verify the parcel’s value.
In case the rider hasn’t started the delivery, you can easily cancel your order in your personal account and receive a full refund. If the courier is already on the way, you can still cancel, but only a partial refund may apply depending on the delivery stage.
During working hours (9 AM–9 PM), the average response time is around 5 minutes. For urgent issues, our support team is available 24/7.
Most communication is handled through the in-app support chat.
If you’re looking to become a business client, you can request a call by clicking the button on this page.
If you’re looking to become a business client, you can request a call by clicking the button on this page.