Community Guidelines


While technology helps ensure the speed, dependability, and safety of our service, people matter most to the Borzo experience.

Professionalism & Respect

Borzo maintains a zero-tolerance policy regarding all forms of discrimination, harassment or abuse.


It is unacceptable to refuse to provide or accept services based on a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable Indian law. This type of behavior can result in permanent loss of access to the Borzo platform.

No inappropriate behavior

Customers and Couriers expect each other to act appropriately and respect boundaries. It is disrespectful to make derogatory remarks about a person or group. Furthermore, commenting on appearance, asking overly personal questions and making unwanted physical contact are all considered inappropriate behaviors. Anyone who solicits or engages in sexual conduct while using the Borzo platform may lose future access to Borzo. We encourage you to be mindful of other users’ privacy and personal space. Violence of any kind will not be tolerated.

Compliance with the law

Illegal substances and – unless explicitly allowed by law – open containers of alcohol are not permitted to be requested for delivery. This is against the law and a serious violation of Borzo’s policy. Furthermore, Borzo does not tolerate drug or alcohol use by Couriers while using the Borzo app. If a Client believes a Courier may be under the influence of drugs or alcohol, please request that the Courier to cancel delivery request immediately and alert Borzo Support at help Borzo prohibits human trafficking of any kind, including the commercial sexual exploitation of children, while using our app. anyone who engages in such activity may lose access to Borzo.


Borzo expects compliance with all state, and local laws governing the delivery of package with disabilities. Violation of these laws, constitutes a breach of the parties’ licensing agreement.

Following the rules

We require partners to keep documents up to date to remain active. Couriers, likewise, must maintain active payment information.

Couriers are responsible for guests traveling with them or anyone they request a ride for. It is your responsibility to ensure everyone adheres to Borzo’s Community Guidelines.

Violations of this Community Guidelines could result in loss of your Borzo Account. Please report any violations to Borzo, we want to hear your feedback! Alert us and we’ll take action!


If at any time you feel that you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area. Once all parties are safe and the situation has been handled by the authorities, please then notify Borzo. We will assist and take appropriate action as needed, including cooperating with law enforcement.