This is Borzo, bringing you up to speed on our product updates. In this series of short videos, you will learn about our new products and the improvements we’ve made.

This is Borzo, bringing you up to speed on our support.

We now have a bigger team and multiple support channels: you can reach us via email, social media, or the in-app chat.

By March 2025, our response time was reduced from 31 minutes to 22 seconds.

This is Borzo, bringing you up to speed on our SLA.

After you place an order, we instantly start looking for a courier to assign the order to. We’ve managed to reduce the assignment times.

And today, we find a rider for each order in under 2 minutes.

This is Borzo, bringing you up to speed on our new delivery option — Delivery By End of Day.

EOD is the cheapest same-day delivery for everyone who values price over urgency.

Place an order by 4 PM, and it will be delivered by 9 PM with a 40% discount.

This is Borzo, bringing you up to speed on our new product — truck delivery.

We’ve introduced delivery by trucks and 3-wheelers in Mumbai.

With a price starting at only ₹ 200, you can now book a truck to move larger

This is Borzo, bringing you up to speed on our couriers.

We’ve introduced a new sophisticated way of measuring courier performance.

After implementing the new system, we’ve been able to reduce the chance of a client facing an issue with a rider by 30%.

This is Borzo, bringing you up to speed on our price.

We let our riders have full control over their schedules, and they love it. That means we have more couriers, and this steady supply helps us keep the cost low — sometimes even below inflation levels.

On average, Borzo delivery is 10-25% cheaper than competitors.

This is Borzo, bringing you up to speed on our parcel safety.

We offer a money guarantee for your orders for only 1% of the delivery cost. Enter the declared value of the parcel and feel safe for your items. In an unlikely case of loss or damage, you’ll be compensated up to ₹ 50,000.

Reviews

Anish Yadav

I trust Borzo Delivery with my time-sensitive shipments. They've never let me down, and their speed is unmatched.

Soumya Ranjan SRB

The Borzo delivery service is nothing short of excellent. Their punctuality and attentive customer service are commendable. I'll be recommending them to friends and family.

Shivjee Doorbar (Shibbu)

Got food picked up from restaurant because no delivery partners were nearby to deliver food so called up the restaurant, informed them about a borzo courier and then explained the borzo rider and got it easily delivered.

Fortune befriends the bold

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Alina Kisina

CEO of Borzo