Rider Discipline

Basahing mabuti ang mga maaring paglabag sa ating mga tuntunin at mga karampatang parusa

Scenarios Penalties
1st Offense 2nd Offense 3rd Offense
Light verbal abuse to client/ Borzo staff Verbal Warning Suspension (3 days) Banning
Non-compliance of protocols No picture taken during delivery, Improper PODs Improper uploading of COD receipts Verbal Warning Suspension (3 days) Banning
Late without notification to Client or Borzo Staff (with investigation) Verbal Warning Suspension (3 days) Banning
Inappropriate attire (e.g. Shorts/ sleeveless shirts/ slippers) Not bringing of insulated bag when the order needs an insulated bag Verbal Warning Suspension (3 days) Banning
Refuse to deliver at the door Verbal Warning Suspension (3 days) Banning
Mishandling of goods during delivery which lead to destruction of packages (Accidental) Suspension (1 day) Suspension (3 days) Banning
Cancelling orders unnecessarily Suspension (3 days) Suspension (5 days) Banning
Completing job without delivering Suspension (5 days) Banning
Any form of harassment on Borzo staff/ client - Including social media (With investigation) Banning
Permitting any other person to use own’s courier account, Using other riders account Banning
Mishandling of goods during delivery which lead to destruction of packages (With investigation) Banning
Left delivery goods at non designated area Banning
Asking for “tips” for deliveries from pax/asking payments for credit orders 
 Soliciting money from customer/merchant 
 Overcharging customers Banning
Theft/ Loss of package during delivery 1. Reimbursement of the whole amount; to be collected from his 2. Banning
Threaten customer/ merchant in any from be it verbally, physically or emotionally Banning
Driving or delivering while under the influence of intoxicating liquor or drugs Banning
Fraud Cases
Fake popup requests
 Deliberately abusing the system; fake client accounts, fake booking
 ASKING CUSTOMERS TO CANCEL AND BOOK OUTSIDE OF APPLICATION Banning
Special Cases
Non-remittance of COD Office interview failed 12-24 hours of non-remittance with communication with courier Banning and Legal Action 12 hours of no communication More than 24 hours of non-remittance