Rider Discipline
Alamin ang mga aksyon na maaaring makalabag sa mga tuntunin ng Borzo Philippines at ang karampatang parusa rito
| Scenarios | Penalties | ||
| 1st Offense | 2nd Offense | 3rd Offense | |
| Light verbal abuse to client/ Borzo staff | Verbal Warning | Suspension (3 days) | Banning |
| Non-compliance of protocols No picture taken during delivery, Improper PODs Improper uploading of COD receipts | Verbal Warning | Suspension (3 days) | Banning |
| Late without notification to Client or Borzo Staff (with investigation) | Verbal Warning | Suspension (3 days) | Banning |
| Inappropriate attire (e.g. Shorts/ sleeveless shirts/ slippers) Not bringing of insulated bag when the order needs an insulated bag | Verbal Warning | Suspension (3 days) | Banning |
| Refuse to deliver at the door | Verbal Warning | Suspension (3 days) | Banning |
| Mishandling of goods during delivery which lead to destruction of packages (Accidental) | Suspension (1 day) | Suspension (3 days) | Banning |
| Cancelling orders unnecessarily | Suspension (3 days) | Suspension (5 days) | Banning |
| Completing job without delivering | Suspension (5 days) | Banning | |
| Any form of harassment on Borzo staff/ client - Including social media (With investigation) | Banning | ||
| Permitting any other person to use own’s courier account, Using other riders account | Banning | ||
| Mishandling of goods during delivery which lead to destruction of packages (With investigation) | Banning | ||
| Left delivery goods at non designated area | Banning | ||
| Asking for “tips” for deliveries from pax/asking payments for credit orders Soliciting money from customer/merchant Overcharging customers | Banning | ||
| Theft/ Loss of package during delivery | 1. Reimbursement of the whole amount; to be collected from his 2. Banning | ||
| Threaten customer/ merchant in any from be it verbally, physically or emotionally | Banning | ||
| Driving or delivering while under the influence of intoxicating liquor or drugs | Banning | ||
| Fraud Cases | |||
| Fake popup requests Deliberately abusing the system; fake client accounts, fake booking ASKING CUSTOMERS TO CANCEL AND BOOK OUTSIDE OF APPLICATION | Banning | ||
| Special Cases | |||
| Non-remittance of COD | Office interview failed 12-24 hours of non-remittance with communication with courier | Banning and Legal Action 12 hours of no communication More than 24 hours of non-remittance | |