Borzo Rider Protocols & Discipline

Alamin kung anu-ano ang mga special rules sa pag gamit ng Borzo Courier application

Borzo Courier Top-Up & Cashout Instructions - courier - borzo delivery

Protocols & Delivery Process

Sundin ang mga sumusunod upang hindi magkaproblema sa order

ORDER FULFILLMENT (Closing Address/Taking Proof of Delivery Photos)

Courier Rider Protocols and Discipline - contact phone number - borzo delivery

1. Pick-up Confirmation

Tawagan o i-text muna ang numero sa pick-up address

Antayin ang confirmation na tuloy ang pick-up

✓ Alamin kung tuloy ang biyahe/order
✓ Siguraduhin at kumpirmahin kung COD, Pabili Service, o Regular Delivery
✓ Alam kung ano ang item. Kumpirmahin ang laki at timbang nito
✓ Alamin kung saan pwede mag-park at kung may parking fee

Pagtapos ma-confirm sa pick-up, pindutin ang “START DELIVERY” bago puntahan ang unang address.

Courier Rider Protocols and Discipline - how to deliver parcels and change order status - borzo delivery application

2. Upon Pick-Up

Kumuha ng litrato mula sa Address 1

Maaaring litrato ng item lamang o kasama ang client o lugar kung saan kinuha ito

✓ Siguraduhing malinaw ang pagkuha ng picture sa item
✓ Maaaring kasama ang client o lugar kung saan kinuha ang item
✓ Mag-paalam sa client kung pwede sya isama sa picture

Ilagay ang pangalan ng sender o taong nakausap sa pick-up location at pindutin ang “Send”.

 

Courier Rider Protocols and Discipline - how to use - borzo delivery application

3. Upon Drop-Off

Kumuha ng litrato mula sa Address 1

✓ Bago pumunta sa drop-off location, pindutin ang “GO TO LAST POINT”

✓ Pagdating sa drop-off point, pindutin ang “NANDITO NA!”

✓ Pagtapos ay pindutin ang “CLOSE ORDER”

Courier Rider Protocols and Discipline - how to deliver parcels and change order status - borzo delivery application

4. Kumuha ng litrato sa Drop-Off Address

Maaaring litrato ng item lamang o kasama ang client o lugar kung saan kinuha ito

✓ Siguraduhing malinaw ang pagkuha ng picture sa item
✓ Maaaring kasama ang client o lugar kung saan kinuha ang item
✓ Mag-paalam sa client kung pwede sya isama sa picture

Ilagay ang pangalan ng receiver o taong tumanggap ng items at pindutin ang “Send”

At ito ay ORDER COMPLETED na!

Paano kung walang magrereceive sa drop-off?

  1. Ipaalam sa Pick-up location na walang mag-rereceive 
  2. Mag-message or magchat lamang sa Chat Support
  3. Kunan ng litrato ang pintuan/buidling at item
  4. Maghintay lamang sa confirmation ng Chat Support

Rider Discipline​

Alamin ang mga aksyon na maaaring makalabag sa mga tuntunin ng Borzo Philippines at ang karampatang parusa rito

Scenarios Penalties
1st Offense 2nd Offense 3rd Offense
Light verbal abuse to client/ Borzo staff Verbal Warning Suspension (3 days) Banning
Non-compliance of protocols No picture taken during delivery, Improper PODs Improper uploading of COD receipts Verbal Warning Suspension (3 days) Banning
Late without notification to Client or Borzo Staff (with investigation) Verbal Warning Suspension (3 days) Banning
Inappropriate attire (e.g. Shorts/ sleeveless shirts/ slippers) Not bringing of insulated bag when the order needs an insulated bag Verbal Warning Suspension (3 days) Banning
Refuse to deliver at the door Verbal Warning Suspension (3 days) Banning
Mishandling of goods during delivery which lead to destruction of packages (Accidental) Suspension (1 day) Suspension (3 days) Banning
Cancelling orders unnecessarily Suspension (3 days) Suspension (5 days) Banning
Completing job without delivering Suspension (5 days) Banning
Any form of harassment on Borzo staff/ client - Including social media (With investigation) Banning
Permitting any other person to use own’s courier account, Using other riders account Banning
Mishandling of goods during delivery which lead to destruction of packages (With investigation) Banning
Left delivery goods at non designated area Banning
Asking for “tips” for deliveries from pax/asking payments for credit orders 
 Soliciting money from customer/merchant 
 Overcharging customers Banning
Theft/ Loss of package during delivery 1. Reimbursement of the whole amount; to be collected from his 2. Banning
Threaten customer/ merchant in any from be it verbally, physically or emotionally Banning
Driving or delivering while under the influence of intoxicating liquor or drugs Banning
Fraud Cases
Fake popup requests
 Deliberately abusing the system; fake client accounts, fake booking
 ASKING CUSTOMERS TO CANCEL AND BOOK OUTSIDE OF APPLICATION Banning
Special Cases
Non-remittance of COD Office interview failed 12-24 hours of non-remittance with communication with courier Banning and Legal Action 12 hours of no communication More than 24 hours of non-remittance