Alamin kung anu-ano ang mga special rules sa pag gamit ng Borzo Courier application
Sundin ang mga sumusunod upang hindi magkaproblema sa order
Antayin ang confirmation na tuloy ang pick-up
✓ Alamin kung tuloy ang biyahe/order
✓ Siguraduhin at kumpirmahin kung COD, Pabili Service, o Regular Delivery
✓ Alam kung ano ang item. Kumpirmahin ang laki at timbang nito
✓ Alamin kung saan pwede mag-park at kung may parking fee
Pagtapos ma-confirm sa pick-up, pindutin ang “START DELIVERY” bago puntahan ang unang address.
Maaaring litrato ng item lamang o kasama ang client o lugar kung saan kinuha ito
✓ Siguraduhing malinaw ang pagkuha ng picture sa item
✓ Maaaring kasama ang client o lugar kung saan kinuha ang item
✓ Mag-paalam sa client kung pwede sya isama sa picture
Ilagay ang pangalan ng sender o taong nakausap sa pick-up location at pindutin ang “Send”.
✓ Bago pumunta sa drop-off location, pindutin ang “GO TO LAST POINT”
✓ Pagdating sa drop-off point, pindutin ang “NANDITO NA!”
✓ Pagtapos ay pindutin ang “CLOSE ORDER”
Maaaring litrato ng item lamang o kasama ang client o lugar kung saan kinuha ito
✓ Siguraduhing malinaw ang pagkuha ng picture sa item
✓ Maaaring kasama ang client o lugar kung saan kinuha ang item
✓ Mag-paalam sa client kung pwede sya isama sa picture
Ilagay ang pangalan ng receiver o taong tumanggap ng items at pindutin ang “Send”
At ito ay ORDER COMPLETED na!
Alamin ang mga aksyon na maaaring makalabag sa mga tuntunin ng Borzo Philippines at ang karampatang parusa rito
| Scenarios | Penalties | ||
| 1st Offense | 2nd Offense | 3rd Offense | |
| Light verbal abuse to client/ Borzo staff | Verbal Warning | Suspension (3 days) | Banning |
| Non-compliance of protocols No picture taken during delivery, Improper PODs Improper uploading of COD receipts | Verbal Warning | Suspension (3 days) | Banning |
| Late without notification to Client or Borzo Staff (with investigation) | Verbal Warning | Suspension (3 days) | Banning |
| Inappropriate attire (e.g. Shorts/ sleeveless shirts/ slippers) Not bringing of insulated bag when the order needs an insulated bag | Verbal Warning | Suspension (3 days) | Banning |
| Refuse to deliver at the door | Verbal Warning | Suspension (3 days) | Banning |
| Mishandling of goods during delivery which lead to destruction of packages (Accidental) | Suspension (1 day) | Suspension (3 days) | Banning |
| Cancelling orders unnecessarily | Suspension (3 days) | Suspension (5 days) | Banning |
| Completing job without delivering | Suspension (5 days) | Banning | |
| Any form of harassment on Borzo staff/ client - Including social media (With investigation) | Banning | ||
| Permitting any other person to use own’s courier account, Using other riders account | Banning | ||
| Mishandling of goods during delivery which lead to destruction of packages (With investigation) | Banning | ||
| Left delivery goods at non designated area | Banning | ||
| Asking for “tips” for deliveries from pax/asking payments for credit orders Soliciting money from customer/merchant Overcharging customers | Banning | ||
| Theft/ Loss of package during delivery | 1. Reimbursement of the whole amount; to be collected from his 2. Banning | ||
| Threaten customer/ merchant in any from be it verbally, physically or emotionally | Banning | ||
| Driving or delivering while under the influence of intoxicating liquor or drugs | Banning | ||
| Fraud Cases | |||
| Fake popup requests Deliberately abusing the system; fake client accounts, fake booking ASKING CUSTOMERS TO CANCEL AND BOOK OUTSIDE OF APPLICATION | Banning | ||
| Special Cases | |||
| Non-remittance of COD | Office interview failed 12-24 hours of non-remittance with communication with courier | Banning and Legal Action 12 hours of no communication More than 24 hours of non-remittance | |
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