4 common mistakes businesses make with last-mile deliveries

Regular employees don’t need access to contracts, documents, or analytics to book a courier. Upper management (such as executives, directors, or managers) may need it, but not warehouse or store personnel. Creating different personal accounts to secure data and avoid fraud is crucial. The team can view specific data based on their roles with different access levels.

 

Creating individual accounts for each employee is a must when the company has many divisions working with different services of their logistics partner. Borzo provides as many accesses for your employees as necessary for convenient work and data security.

Mistake 1 - Creating only one shared account for all employees.

Regular employees don’t need access to contracts, documents, or analytics to book a courier. Upper management (such as executives, directors, or managers) may need it, but not warehouse or store personnel. Creating different personal accounts to secure data and avoid fraud is crucial. The team can view specific data based on their roles with different access levels.

 

Creating individual accounts for each employee is a must when the company has many divisions working with different services of their logistics partner. Borzo provides as many accesses for your employees as necessary for convenient work and data security.

Mistake 2 - Not training new employees to use (or work with) the service

The larger the business, the more difficult it is to track the quality of the work of a large team– down to regular employees. One person can discuss the conditions and details of working with a logistics service, and another person can be the one to book deliveries. Hence, the business is more susceptible to higher risks, penalties for downtime, and cancellation of orders. 


Managers don’t always have time to train new employees and updating the terms in the contract. To reduce business inefficiencies, create a process or SOP that includes instructions on how the logistic service works.

Mistake 3 - Not insuring parcels and not declaring their value

Not all companies include the declared value when placing an order. In this case, the responsibility for the parcel’s safety lies with the courier. If something happens to the order, like losing or damaging the package, the courier will shoulder the cost. 

To protect the recipient and yourself from wasting time and money, we recommend that you always state the declared value at checkout. You will receive compensation within 10-14 days in case of loss or damage. At Borzo, we can compensate up to RM200.

Mistake 4 - Booking more or fewer couriers than necessary

Businesses do not always assess demand accurately and ended up ordering more or fewer couriers for rent than needed. 

 

If the business demand is constant and you receive the same number of orders every day, the best option is to order a courier rental. If demand falls, it’s more profitable to book couriers for each individual order, where the delivery fees vary according to the order size.

THE BOTTOM LINE

If you’ve decided to outsource your last mile delivery, request all the necessary details from the service provider and follow the processes they have outlined. Proper logistic management will help you scale the business and attract new customers.

If you’ve experienced some of these business problems, you may consult our sales team on what solutions Borzo can offer to help avoid these logistics errors in the future. 😊💙

Help your friends avoid making the same business mistakes!

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